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Delivery Policy

• Delivery Methods

1. We offer the following delivery options:

• SF Express: Available for SF smart lockers and SF station pickup. Orders placed before 5:00 PM will receive the goods the next day (please specify in the order notes for expedited delivery; we will charge an additional expedited fee or ship on cash on delivery);

• Door-to-Door Delivery: We use GoGoX Express Delivery. Orders placed before 2:00 PM will receive the goods on the same day (please specify expedited delivery in the order notes);

• If no delivery note is specified, we will ship according to the arrival date selected on the order.

2. For Smart Locker or SF Station pickup, select your pickup point during checkout.

3. Some items, due to weight or size, are only available for door-to-door delivery at checkout.

4. Sorry, we cannot accommodate requests for other delivery methods or courier companies.

• Free Shipping on Orders Over a Certain Amount Enjoy free shipping on orders over HK$300 (calculated after discounts, including but not limited to shopping credits).

• SF Station / Smart Locker Pickup Guidelines

1. Once your order arrives at the designated SF Station / Smart Locker, you will receive a push notification via the SF Express app. Please collect your parcel from the SF Station / Smart Locker within the time frame specified in the SMS.

2. SF Pickup Policy Reference:

SF Station Pickup:** If a parcel is not collected within the first 2 days after its arrival at the designated station, SF Hong Kong will charge an additional HKD $15 service fee for each subsequent day. Fees will accumulate on a daily basis.

*Note: Days are counted based on Mondays to Fridays only. Saturdays, Sundays, and public holidays are excluded.*

SF Smart Locker Pickup:** If a parcel is not collected within 24 hours of successful delivery to the locker, SF Hong Kong will charge an additional HKD $15 service fee for every subsequent 24-hour period. Fees will accumulate every 24 hours.

Any additional charges resulting from failure to collect the parcel within the specified time frame shall be borne by the customer.

3. Pickup takes 2-7 days; delays may occur in areas with high demand for lockers—please plan accordingly.

• Door-to-Door Delivery Guidelines

1. If the delivery person is unable to contact the recipient before delivery, it may result in delays or delivery failure. If redelivery is required due to the inability to contact the recipient, any additional costs (if applicable) will be borne by the customer.

2. If no one is available to receive the goods, the customer can specify a pickup location when placing the order, or the delivery person may leave the goods at the door. The store is not responsible for any risk of loss.

3. If delivery fails due to incomplete address or contact information provided by the customer, any additional costs (if applicable) will be borne by the customer.