• Nekopunch’s Return and Exchange Policy for Online Purchases Nekopunch is committed to ensuring customer satisfaction. If a product doesn’t meet your expectations, you may return it within five (5) days of receipt for a full refund, with return shipping costs borne by you.
• Cancel an Order
1. Nekopunch accepts cancellations before shipment, with a full refund issued.
2. If shipped, we’ll attempt to intercept; a small fee may be deducted from the refund if successful to cover costs.
3. If shipped and interception fails, return the package intact via the original route; we’ll refund promptly after inspection.
• Exchange
1. If you notice quality issues or errors within 5 days of receipt, contact us with order details and a video of the issue, ensuring it’s not due to misuse.
2. After reviewing your video, we’ll offer:
• Remote repair for fixable issues.
• Usage instructions if the problem stems from improper use.
• A free replacement (with Nekopunch covering shipping) if the product has unrepairable quality issues.
• Return and Refund
1. All products sold are final and cannot be returned.2. Arrange return yourself or use our pre-paid label (deducted from refund).
2. If the product has a quality issue, please contact Nekopunch within five (5) days of receipt. We will provide a replacement or repair based on the situation, and the shipping cost will be covered by Nekopunch.
3. Refunds or replacements for quality issues must include the original accessories and packaging.
4. Refunds will be processed within 7–10 business days after confirming the product issue; credit/debit card payments may take up to 30 days.
• Precautions
1. Website images are for reference only; the actual product prevails.
2. Ordering constitutes acceptance of our terms and conditions.
3. Nekopunch reserves the right of final decision on disputes.
